Sysmarc Inc., its subsidiaries, affiliates, successors and assigns (“Sysmarc” and “We”), does not collect personal information about individual users (“You”) except when such personal information is provided to us on a voluntary basis. Your privacy is important to Sysmarc and we are committed to protecting and safeguarding your personal information. Personal information may be gathered from the registration process for subscription or products and services and in connection with content submissions, a contest or sweepstakes registration, postings in discussion areas or other public areas, suggestions, voting/polling activities and transactional areas. We may request personal information from time to time in order to enable you to participate in and enjoy various Sysmarc product and service offerings.
What Information do we collect and what do we use the Information for?
If you choose not to provide the requested information, Sysmarc may not be able to offer you some of the personalized products and services that depend on this type of information to function.
We may request you to provide additional personal information such as your date of birth, SIN number, health card number or drivers license number. This information is obtained solely for security purposes such as identifying you when you call us with respect to your account and services. You do not have to provide it to us, but if you do, it will help us to ensure that we take instructions with respect to your account only from you.
You consent to our collection from, verification with and communication to, any third party and our use of, the Information for the above purposes. You also authorize these parties to give us the Information. In addition, you agree that we may disclose Information to: (i) any person who, in our reasonable judgment, is seeking the Information as your agent or (ii) a person involved directly or indirectly in supplying the product or service to you, including, without limitation, our sales and marketing agents, to the extent the Information is required and used only for such purposes, including the efficient supply of products and services to you, and provided that such person is required to keep the Information confidential; or (iii) a person retained by us to collect amounts which you owe us or to enforce our rights under our terms of service, if the Information is required for, and is to be used only for that purpose and that person is required to keep such Information confidential.
We may also use Information in our records for as long as it is needed for the purposes described above and your consent remains valid after the termination of our relationship with you.
What are “cookies” and how do we use them?
Who has access to your Information?
Sysmarc may disclose, on a confidential basis, to any third party with whom we have business relations, certain relevant information relating to your dealings with us and our products and services. Sysmarc does not sell or redistribute your Information. Sysmarc may enter into third party agreements from time to time for the purposes of providing you with goods and services we think may interest you and may share your Information with these third parties solely for these purposes. We may share Information with potential business partners of, or investors in, Sysmarc. All such disclosure is made solely under a confidentiality agreement with the third party who is required not to disclose or use the Information for any other purpose other than is necessary to fulfill the agreement with Sysmarc.
Any submissions to Internet discussion areas or other public Internet areas on the Sysmarc web sites are accepted with the understanding that they are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any submissions on the Internet.
Can you access, edit or delete your Information?
What is our Opt-out Policy?
When your Internet account is established with us, your primary email address is automatically subscribed to the following mailing lists:
You may opt out of the Sysmarc News mailing list at any time by visiting the custom opt-out link indicated at the bottom of the email that is sent by us to you. You may not, however, opt out Sysmarc Announcements, billing notifications, account renewal or other emergency announcements.
What security measures do we have in place to protect your Information?
You are responsible for the security of your Internet ID and password. At the time of signing up for new internet services, Sysmarc may provide new customers with a standard password that is required to activate the service. Sysmarc strongly recommends new customers log on to Sysmarc’s web site and change the password that has been provided to a password of their own choice and that is not known to anyone else, that as soon as the service is activated. Sysmarc recommends that you do not divulge your ID and/or password to anyone. You should log out of your browser at the end of each computer session to ensure that others cannot access your personal information and correspondence, especially if you share a computer or are using a computer in a public place.
You should also be aware that when personal information is voluntarily disclosed (i.e. user name, e-mail address, etc.) in the discussion areas or other public areas of the Sysmarc web sites and the Internet, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond our control. Sysmarc cannot ensure and/or warrant the security of any Information transmitted online. You are advised that conveying personal information online is done at your own risk and you remain solely responsible for maintaining the secrecy of passwords and/or any account and/or credit information.
Questions concerning Privacy Issues
If our Privacy Officer is unable to resolve the issue to your satisfaction, you may file a written complaint to the federal Privacy Commissioner